Impact Trails – Privacy Policy

Impact Trails – Privacy Policy

Effective Date: September 12, 2025

Impact Trails (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our WhatsApp Business account and website.

1. Information We Collect

We may collect:

  • Contact details such as your name, email address, and phone number.

  • Messages and documents you send to us via WhatsApp or other communication channels.

  • Program participation details you provide to us when booking or enquiring about our services.

  • Technical data such as IP address, browser type, and usage patterns when you access our website.

2. How We Use Your Information

We use your information to:

  • Provide and manage our travel and leadership programs.

  • Respond to enquiries, bookings, and support requests.

  • Send you important updates about your program or our services.

  • Improve our services and communication processes.

  • Comply with legal obligations and manage risk or safety concerns.

We will never sell your personal data.

3. Sharing of Information

We may share information only when necessary with:

  • Service providers and partners (e.g., field partners, airlines, accommodation providers) to deliver our programs.

  • Technology providers (e.g., Google Workspace, Meta WhatsApp, Zoom) to facilitate secure communications.

  • Authorities when required by law, for safety, or in emergency situations.

4. Data Security

We take appropriate measures to protect your information, including encryption, access controls, and secure storage. While we take reasonable precautions, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law and regulation.

6. Your Rights

You may have rights under applicable data protection laws, including the right to:

  • Access the information we hold about you.

  • Request corrections or updates.

  • Request deletion of your data (subject to legal requirements).

  • Withdraw consent to marketing communications.

To exercise these rights, please contact us at support@impact-trails.co.uk.

7. Third-Party Services

Our website and communications may link to third-party services. We are not responsible for the privacy practices of those services.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Impact Trails
Email: support@impact-trails.co.uk
Website: https://impact-trails.co.uk